Return & Exchange Policy

At EVATEQ, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before making a request.

Return Window

All returns and exchanges must be requested within 14 days of purchase. Requests made after this period will not be accepted.

Exchanges

We offer exchanges on our vests for sizing or product type (e.g. swapping to a different vest model), subject to the following condition:

  • The vest must not have been activated or made wet. Once a vest has been activated for the first time or exposed to water, we are unable to offer a swap or refund.

To qualify for an exchange, your vest must be in its original, unused, and dry condition — exactly as it was received.

Conditions for Exchange

We will only process an exchange if:

  • The vest has not been activated (used for the first time).
  • The vest has not been wetted or exposed to water.
  • There is no damage to the vest.
  • The request is made within 14 days of purchase.

Collection & Delivery

All exchanges and returns are free of charge. We will arrange courier collection of the item from you, and the replacement will be sent to you by courier at no cost.

Defects & Damage

If your vest appears to be damaged or defective, please take a clear photograph of the issue and send it to our customer care team. We will investigate whether the damage constitutes a manufacturing defect on a case-by-case basis. These cases are rare and will be handled individually through our customer care line.

Please note: damage resulting from use or wetting of the vest does not qualify for a return or exchange.

Contact Us

If you have any questions about our return and exchange policy, or wish to initiate an exchange, please reach out to our customer care team directly: